by Ken Blanchard,
“Raving Fans: A Revolutionary Approach To Customer Service” is one of the best textbooks on the market for customer service. Ken Blanchard, Sheldon Bowles, and Harvey Mackay are the authors of this book. This book helps readers to boost their business without doing any extraordinary things. It explains how to write your story and create the business you want with clients that want what you have. The concepts are simple and if you follow them, and make them part of your culture, you will be amazed at how much your level of customer service will improve. Just a few little systems applied to your business can take you from mediocre to amazing.
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